# Core API is not responding

- Provider: [Flagsmith](https://down.guide/flagsmith)
- Level: confirmed
- Impact: Major outage
- lasted 3h 22m
- started 2022-07-10 17:53 UTC
- Admin API
- eu, eu-west-2
- id: DWN-938c31499e
- Official page: https://stspg.io/bkv74kmyvftr

## Updates from Flagsmith
### 2022-07-10 17:53 UTC: investigating
We are investing an outage on our Core API.

### 2022-07-10 18:04 UTC: identified
This looks to be an issue with AWS where our Core API is located. We are investigating.

### 2022-07-10 18:24 UTC: identified
AWS have confirmed an outage in their EU-West-2 data center. We are monitoring and waiting on AWS to provide updates.

### 2022-07-10 19:51 UTC: identified
AWS are restoring services. We hope to have the API back up shortly.

### 2022-07-10 20:09 UTC: monitoring
The DB has recovered. API latency is high as our ECS cluster scales out.

### 2022-07-10 20:36 UTC: monitoring
We are still seeing issues with the ECS cluster scaling out correctly, again down to the recent AWS eu-west-2 outage. We are monitoring.

### 2022-07-10 21:15 UTC: resolved
This incident has been resolved.

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