# Elevated errors due to AWS issues

- Provider: [Framer](https://down.guide/framer)
- Level: confirmed
- Impact: Major outage
- lasted 2h 22m
- started 2025-10-20 07:24 UTC
- us, us-east-1
- id: DWN-52060305d3
- Official page: https://www.framerstatus.com/incident/746775

## Updates from Framer
### 2025-10-20 07:24 UTC: update
We’re experiencing elevated errors due to \[incident at AWS\](https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE\_SERVICES/AWS\_MULTIPLE\_SERVICES\_OPERATIONAL\_ISSUE/AWS\_MULTIPLE\_SERVICES\_OPERATIONAL\_ISSUE\_BA540\_514A652BE1A). 
Currently, publishing a site might not work. We’ll monitor the situation and will provide updates if it changes.

### 2025-10-20 08:02 UTC: update
Some hosted websites are currently returning 500 errors. This is related to a confirmed AWS outage impacting essential services used by Framer sites. We’re closely tracking their progress and will share updates as we learn more. Thank you for your patience.

### 2025-10-20 08:50 UTC: update
\*\*Good news\*\*: we’ve redirected traffic to Framer sites away from the affected region which means that all websites are served correctly again.
\*\*Bad news\*\*: the editor is currently fully unavailable. 
We’re continuing to monitor and are awaiting \[updates from AWS\](https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE\_SERVICES/AWS\_MULTIPLE\_SERVICES\_OPERATIONAL\_ISSUE/AWS\_MULTIPLE\_SERVICES\_OPERATIONAL\_ISSUE\_BA540\_514A652BE1A).

### 2025-10-20 09:27 UTC: update
AWS reports that recovery has begun and we see the editor is working again. We will continue to monitor.

### 2025-10-20 09:46 UTC: resolved
The editor is fully available again, the incident is now resolved.

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