# AI answers for Chat errors

- Provider: [Front](https://down.guide/front)
- Level: confirmed
- Impact: Degraded
- lasted 2h 31m
- started 2024-12-26 21:30 UTC
- Front chat
- id: DWN-4809b01773
- Official page: https://stspg.io/w4zy111dbbx0

## Updates from Front
### 2024-12-26 21:30 UTC: investigating
We're investigating some errors only affecting our AI answers functionality with Chat

### 2024-12-26 21:48 UTC: identified
AI Answers functionality in Chat is degraded due to an outage with an upstream provider. We are working on a mitigation. In the meantime, AI Answers chatbot nodes will follow the "AI doesn't resolve the inquiry" branch.

### 2024-12-26 23:18 UTC: monitoring
We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.

### 2024-12-26 23:19 UTC: monitoring
We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.

### 2024-12-27 00:01 UTC: resolved
This incident has been resolved.

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