# Some Canadian customers are experiencing degraded messaging capability

- Provider: [Front](https://down.guide/front)
- Level: confirmed
- Impact: Degraded
- lasted 1d 2h
- started 2025-10-09 21:29 UTC
- App, SMTP (non-Gmail / O365), Gmail +1
- id: DWN-74fcbc8651
- Official page: https://stspg.io/nv862bv0b6sz

## Updates from Front
### 2025-10-09 21:29 UTC: investigating
Some Canadian IP addresses are experiencing app slowness and/or degraded email message performance.

### 2025-10-09 21:36 UTC: investigating
We are continuing to investigate this issue.

### 2025-10-09 22:14 UTC: investigating
We are continuing to investigate this issue.

### 2025-10-09 23:19 UTC: investigating
We are still investigating the issue and searching for the root cause.

### 2025-10-10 02:15 UTC: investigating
We are continuing to investigate this issue, and are yet to identify a root cause 
Some impacted users have been able to workaround the issue by using a VPN to re-route their traffic, or by tethering to a mobile device. 
We will update this page as soon as we have more information

### 2025-10-10 17:39 UTC: monitoring
We've received reports this morning that users are no longer encountering issues. We are continuing to monitor, please reach out to support if you are experiencing degraded performance

### 2025-10-11 00:20 UTC: resolved
We've had no further reports of issues. Please reach out to Front support if you experience degradation in the app

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