# Delays in sending and receiving Gmail messages \[gmail\]

- Provider: [Front](https://down.guide/front)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 47m
- started 2024-09-13 15:38 UTC
- Gmail
- us, us-west-2
- id: DWN-85709ef023
- Official page: https://stspg.io/w9s20h7ccd34

## Updates from Front
### 2024-09-13 15:38 UTC: investigating
We're observing problems sending and receiving some messages on Gmail channels in the us-west-2 region. We're working on identifying the root cause.

### 2024-09-13 15:52 UTC: investigating
We are continuing to investigate this issue, which seems to be related to Gmail's rate limiting mechanisms. We're seeing some impact across multiple regions.

### 2024-09-13 16:35 UTC: investigating
We are continuing to see message delays, and are rescaling our internal queues globally to help mitigate the issue.

### 2024-09-13 16:57 UTC: investigating
We are beginning to see a gradual increase in successful deliveries. We are continuing to monitor the situation, as well as replaying deliveries that have been delayed by the original incident.

### 2024-09-13 17:22 UTC: identified
We are on the recovery path now and are focused on draining the backlog of delayed messages.

### 2024-09-13 17:44 UTC: monitoring
We are continuing to drain the backlog and will be doing so for the next couple hours.

### 2024-09-13 18:38 UTC: monitoring
Continuing to drain the backlog

### 2024-09-13 19:19 UTC: monitoring
Some channels are still experiencing delays as we import the backlog of messages received while Gmail was experiencing an outage

### 2024-09-13 19:25 UTC: resolved
All channels should be back to normal now.

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