# \[us-west-2\] \[by\_company\_00007\] Customers may experience slowness in app loading

- Provider: [Front](https://down.guide/front)
- Level: confirmed
- Impact: Degraded
- lasted 3h 1m
- started 2025-06-24 15:36 UTC
- App
- us, us-west-2
- id: DWN-bf31693e06
- Official page: https://stspg.io/kvg38wg201t1

## Updates from Front
### 2025-06-24 15:36 UTC: investigating
We are currently investigating reports of increased loading times affecting a subset of our customers. Some users may experience slower than normal response times when accessing the app or navigating between pages.

### 2025-06-24 16:40 UTC: monitoring
We have implemented initial mitigation measures and are seeing improvements in app loading times. Performance is gradually returning to normal levels. We are continuing to monitor the situation closely.

### 2025-06-24 18:38 UTC: resolved
This incident has been resolved.

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