# Increased error rate sending and receiving messages on email-based channels

- Provider: [Front](https://down.guide/front)
- Level: confirmed
- Impact: Partial outage
- lasted 6h 26m
- started 2024-09-27 20:25 UTC
- SMTP (non-Gmail / O365), Gmail, O365
- eu, eu-west-1, us, us-west-1
- id: DWN-c2498613f7
- Official page: https://stspg.io/7znnyb34f8fn

## Updates from Front
### 2024-09-27 20:25 UTC: investigating
We are currently investigating this issue.

### 2024-09-27 20:25 UTC: investigating
We are continuing to investigate this issue.

### 2024-09-27 20:38 UTC: identified
We have identified the cause of the issue and are working on a fix. The issue affects some but not all channels.

### 2024-09-27 21:02 UTC: identified
We are validating the fix in our staging environment.

### 2024-09-27 21:27 UTC: identified
We have validated the fix and are in the process of doing a manual deploy to circumvent the current Docker outage.

### 2024-09-27 21:47 UTC: monitoring
The fix has been deployed and we are seeing email delivery services have recovered. We're monitoring and catching up on backlog so there might be residual delays.

### 2024-09-28 02:21 UTC: monitoring
Customers in us-west-2 and eu-west-1 regions have fully recovered. We are still working through the incoming message backlog on us-west-1.

### 2024-09-28 02:51 UTC: resolved
This incident has been resolved.

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