# \[us-west-1\] High API latency currently causing delays

- Provider: [Front](https://down.guide/front)
- Level: confirmed
- Impact: Degraded
- lasted 1h 26m
- started 2026-11-04 16:24 UTC
- App, Real time events, API and integrations
- us, us-west-1
- id: DWN-defe9ef221
- Official page: https://stspg.io/htt3hcmw1mmk

## Updates from Front
### 2026-11-04 16:24 UTC: investigating
We are experiencing elevated API latency and delays in message processing. As a result, new messages may take longer than expected to appear in inboxes, and some operations may be delayed due to backlogs in our processing queues.

### 2026-11-04 16:26 UTC: identified
The issue has been identified and we are currently working to restore performance

### 2026-11-04 16:42 UTC: monitoring
We have applied a fix and currently monitoring our systems.

### 2026-11-04 16:45 UTC: monitoring
Systems are returning to normal. Most processing queues have cleared, and API latency has recovered to normal levels. A few services are still working through remaining backlogs, so some customers may continue to experience delays. We are monitoring recovery closely.

### 2026-11-04 17:11 UTC: monitoring
All systems have returned to normal. API latency is back to normal levels and all queues have drained. We will continue monitoring to ensure stability.

### 2026-11-04 17:50 UTC: resolved
The incident has been resolved

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