# Difficulties accessing Front on desktop and mobile in eu-west-1 region \[by\_company\_00001\] \[by\_company\_00002\] \[by\_company\_00003\] \[by\_company\_00004\]

- Provider: [Front](https://down.guide/front)
- Level: confirmed
- Impact: Degraded
- lasted 30m
- started 2024-09-23 11:00 UTC
- App
- eu, eu-west-1
- id: DWN-e58019e823
- Official page: https://stspg.io/2q0ppcy7t95k

## Updates from Front
### 2024-09-23 11:00 UTC: investigating
We're receiving some reports of customers having difficulties accessing Front, or delays in sending and receiving messages, in our eu-west-1 region. We're currently investigating.

### 2024-09-23 11:07 UTC: identified
We believe we've identified the problem which caused a temporary spike in API errors. We're seeing a return to normal levels, and are working on a root-cause fix.

### 2024-09-23 11:30 UTC: resolved
Application performance has appeared to return to normal for eu-west-1 users.

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