# Elevated errors reported due to global incident with our WAF provider Cloudflare

- Provider: [Frontegg](https://down.guide/frontegg)
- Level: confirmed
- Impact: Degraded
- lasted 1h 40m
- started 2025-11-18 11:42 UTC
- Authentication APIs, Authentication APIs, Authentication APIs +12
- eu, us
- id: DWN-6c8da4267b
- Official page: https://stspg.io/d3p65j59qb7y

## Updates from Frontegg
### 2025-11-18 11:42 UTC: investigating
We are currently investigating reports of elevated errors originated by our WAF provider Cloudflare

### 2025-11-18 11:47 UTC: identified
We have identified the issue as a global Cloudflare Outage and starting DR process

### 2025-11-18 11:57 UTC: identified
Cloudflare has announced on global outage (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). We are continuing to work on DR and fallback mechanisms

### 2025-11-18 12:04 UTC: identified
We have deployed our DR to US and EU regions. Continue to work on other regions

### 2025-11-18 12:14 UTC: monitoring
We have deployed a DR for our Cloudflare instance. Systems should be back up again

### 2025-11-18 13:23 UTC: resolved
This incident has been resolved.

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