# Degraded Service - Networking issue on cloud provider

- Provider: [Frontegg](https://down.guide/frontegg)
- Level: confirmed
- Impact: Degraded
- lasted 2h 48m
- started 2025-08-21 18:03 UTC
- Authentication APIs
- eu, us
- id: DWN-f2ab30b47b
- Official page: https://stspg.io/2mp368qzqffj

## Updates from Frontegg
### 2025-08-21 18:03 UTC: investigating
The issue appears for US originated traffic towards Frontegg EU

### 2025-08-21 18:33 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-08-21 19:27 UTC: monitoring
The issue was acknowledged by our CDN provider, who has now issued a fix and we are beginning to see traffic improving. We are continuing to closely monitor the incident both on our traffic and with our CDN provider.

### 2025-08-21 20:50 UTC: resolved
This incident has been resolved.

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