# Login Issues & Partial Capture Outage (Web & Mobile)

- Provider: [FullStory](https://down.guide/fullstory)
- Level: confirmed
- Impact: Degraded
- lasted 4h 15m
- started 2024-05-10 15:38 UTC
- Data Capture - Web, Data Capture - Native Mobile, Fullstory Web Application
- id: DWN-14e6881241
- Official page: https://stspg.io/wj5qkcf420w6

## Updates from FullStory
### 2024-05-10 15:38 UTC: investigating
At 10:23 AM ET, we detected login issues and partial data capture outage for web and native mobile. Login issues were resolved by 10:54 AM ET. However, the partial capture outage is ongoing and our team is actively investigating. We'll be sure to update you as soon as we have more information.

### 2024-05-10 16:59 UTC: monitoring
We've applied a fix and we're monitoring the results.

### 2024-05-10 19:53 UTC: resolved
Partial Capture Outage - Web & Mobile:
For web and mobile traffic captured between 10:50 AM ET to 12:50 PM ET, there will be delayed processing. Additionally, there may be missing sessions, as well as sessions with missing activity, which could impact Session Playback, Search, Metrics, Funnels, and Conversions. 
Login Issues:
After further investigation, attempts to login to the Fullstory application failed between 10:25 AM ET and 12:00 PM ET. This is fully resolved.
If there are any follow up questions on the above, please reach out to support@fullstory.com.

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