# Guides & Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 & EU1)

- Provider: [FullStory](https://down.guide/fullstory)
- Level: confirmed
- Impact: Operational
- lasted 0m
- started 2026-08-07 13:40 UTC
- id: DWN-8b9ee9f4f0
- Official page: https://stspg.io/mh77r9gc8334

## Updates from FullStory
### 2026-08-06 19:00 UTC: resolved
From 7:58pm UTC on the 6th of August, users in NA1 & EU1 organisations with Guides & Surveys enabled were unable to create or edit tours and smart tips. There was also some disruption of end-user content delivery, though this was mitigated by edge caching serving cached content.
The issue was resolved by 8:30am UTC on the 7th of August.

From the builder: does your app depend on FullStory? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=fullstory) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention FullStory.

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