# Possible degradation in Fullstory Web app

- Provider: [FullStory](https://down.guide/fullstory)
- Level: confirmed
- Impact: Degraded
- lasted 16h 21m
- started 2025-10-20 20:11 UTC
- Fullstory Web Application
- eu
- id: DWN-a3c5308349
- Official page: https://stspg.io/hw4cmcq21dk5

## Updates from FullStory
### 2025-10-20 20:11 UTC: investigating
Some customers may experience degradation in the Fullstory Web application for some features, and delayed indexing under some circumstances. Both NA and EU data regions appear to be affected. We are actively investigating the issue.

### 2025-10-20 21:52 UTC: investigating
We have identified the issue and our systems have caught up on delayed indexing. We are continuing to work on implementing a full resolution for degradation in the Fullstory Web app for some features.

### 2025-10-21 00:07 UTC: monitoring
All issues with indexing and degradation in the Fullstory Web application have been resolved. We are monitoring these results and we will provide another status update by 10:00am ET tomorrow morning.

### 2025-10-21 12:32 UTC: resolved
This incident is now resolved. If you notice any issues with degradation in the Fullstory Web application, please reach out to support@fullstory.com.

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