# Delays or failure to load Fullstory (EU1 Data Center)

- Provider: [FullStory](https://down.guide/fullstory)
- Level: confirmed
- Impact: Degraded
- lasted 7h 17m
- started 2025-08-27 08:38 UTC
- Fullstory Web Application
- id: DWN-d419340c0b
- Official page: https://stspg.io/y2q42fssf7g4

## Updates from FullStory
### 2025-08-27 08:38 UTC: investigating
As of approximately 7am UTC, we are experiencing an elevated error rate displaying data in app for a subset of orgs (EU1 Data Center). Metrics, Segments, Funnels, and Dashboards may be slow to load. They may timeout with an error. Data capture is not affected.
We are actively investigating the issue and will update this status as soon as we know more.

### 2025-08-27 08:49 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-08-27 09:06 UTC: investigating
We are still experiencing an elevated error rate displaying data .
We are actively investigating the issue and will update this status as soon as we know more.

### 2025-08-27 09:40 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-08-27 15:55 UTC: resolved
Search results and display times have now returned to expected levels.

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