# DNS resolution issue for some areas in Brazil

- Provider: [Gamma](https://down.guide/gamma)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-10-09 21:00 UTC
- Web Application, Website, API
- latam
- id: DWN-51923059f5
- Official page: https://status.gamma.app/incident/cmv1jdeoz0cln1mnqzdh7fybe

## Updates from Gamma
### 2026-10-09 21:00 UTC: resolved
Type: Incident
 Duration: 1 day, 19 hours and 50 minutes
 Affected Components: Web Application, Website, API
 Oct 15, 21:01:27 GMT+0 - Postmortem - Since October 8, some users connecting through Starlink in Brazil were unable to reach \[gamma.app\](http://gamma.app). The cause was a connectivity issue between Starlink's network and \[gamma.app\](http://gamma.app), which is managed by Cloudflare (outside of Gamma's systems). No Gamma data or accounts were affected. 
As of October 15, access is restored for Starlink. If you still can't load \[gamma.app\](http://gamma.app), restart your browser or wait a few minutes for the change to reach your device. 
We're sorry for the disruption and are continuing to monitor. Oct 11, 16:51:14 GMT+0 - Resolved - We haven't heard any additional cases of customer impact here so we are marking this incident as resolved. Cloudflare has confirmed this is an ISP issue and is working with them in the background. Please reach out to \[support@gamma.app\](mailto:support@gamma.app) if you have any issues. Oct 10, 00:31:27 GMT+0 - Identified - We have confirmed with our hosting provider Cloudflare that certain ASNs in Brazil are experiencing connection issues to gamma.app.
We will provide updates here as they become available.
The best known workaround is to use a VPN to access \[gamma.app\](http://gamma.app) from a different location. Oct 9, 21:00:55 GMT+0 - Investigating - We are currently investigating an issue with visitors in parts of Brazil being unable to access gamma.app.
If you are impacted, please email support@gamma.app and provide them with the results of accessing these URLs (if available):
\[https://speed.cloudflare.com\](https://speed.cloudflare.com/) (screenshot)

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