# Incident with Issues and Webhooks

- Provider: [GitHub Actions](https://down.guide/github-actions)
- Level: confirmed
- Impact: Major outage
- lasted 55m
- started 2026-05-04 15:45 UTC
- Git Operations, Webhooks, Issues +5
- id: DWN-84b89b0058
- Official page: https://stspg.io/59t64kh1cxkr

## Updates from GitHub Actions
### 2026-05-04 15:45 UTC: investigating
We are investigating reports of degraded performance for Issues and Webhooks

### 2026-05-04 15:48 UTC: investigating
We are investigating Increased latency and timeouts across multiple GitHub services.

### 2026-05-04 15:48 UTC: investigating
Git Operations is experiencing degraded performance. We are continuing to investigate.

### 2026-05-04 15:50 UTC: investigating
Packages is experiencing degraded performance. We are continuing to investigate.

### 2026-05-04 15:51 UTC: investigating
Pull Requests is experiencing degraded availability. We are continuing to investigate.

### 2026-05-04 15:51 UTC: investigating
Actions is experiencing degraded performance. We are continuing to investigate.

### 2026-05-04 15:56 UTC: investigating
Pull Requests is experiencing degraded performance. We are continuing to investigate.

### 2026-05-04 16:05 UTC: investigating
Codespaces is experiencing degraded performance. We are continuing to investigate.

### 2026-05-04 16:06 UTC: investigating
Pages is experiencing degraded performance. We are continuing to investigate.

### 2026-05-04 16:25 UTC: investigating
Git Operations is operating normally.

### 2026-05-04 16:28 UTC: investigating
Actions and Packages are operating normally.

### 2026-05-04 16:29 UTC: investigating
Latency across services has normalized. We are continuing to investigate the root cause and prevent reoccurrence.

### 2026-05-04 16:29 UTC: investigating
Pages is operating normally.

### 2026-05-04 16:32 UTC: investigating
Pull Requests is operating normally.

### 2026-05-04 16:34 UTC: investigating
The degradation affecting Issues has been mitigated. We are monitoring to ensure stability.

### 2026-05-04 16:35 UTC: investigating
The degradation affecting Codespaces has been mitigated. We are monitoring to ensure stability.

### 2026-05-04 16:35 UTC: investigating
Webhooks is operating normally.

### 2026-05-04 16:36 UTC: monitoring
The degradation has been mitigated. We are monitoring to ensure stability.

### 2026-05-04 16:40 UTC: resolved
On 2026-05-04 at 3:37:17 PM UTC we detected increased latency on issues resulting in timeouts, and elevated 500 errors on webhooks. A scheduled workload drove high utilization on the primary host of a critical datastore, saturating the connection pool. We paused the job to mitigate the problem at 4:40:05 PM UTC and have implemented measures to prevent recurrence.

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