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Disruption with GitHub Billing

Degraded Lasted 20h 7m · started · GitHub's page

Level
confirmed
Worst impact
Degraded
Down Index
23of 100

What to do

  • Check whether your product depends on GitHub. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 20h 7m it lasted.

    Anything that failed between 2026-08-26 23:37 UTC and 2026-08-27 19:44 UTC may need a replay.
  • Subscribe to GitHub's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=github works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from GitHub 8

  1. investigating

    We are investigating reports of impacted performance for some GitHub services.

    provider

  2. investigating

    We are currently investigating increased errors with billing services. Customers may observe failed billing budget page loads, and users of the Copilot CLI may observe failures starting or continuing sessions.

    provider

  3. investigating

    We've applied a mitigation to unblock Copilot usage and have observed recovery for this particular impact. We're continuing to investigate and apply mitigations for the billing page disruption while monitoring to ensure Copilot remains recovered.

    provider

  4. investigating

    We are continuing to monitor the mitigation that we have applied for the billing page disruption.

    provider

  5. investigating

    Our mitigation is still holding as we continue to investigate to find the root cause.

    provider

  6. investigating

    Our mitigation continues to hold, and service conditions remain stable. We are continuing to investigate the concentrated workload responsible for the issue and are preparing additional preventative improvements. We have not identified a material change in customer impact since the previous update. We will provide another update as the investigation progresses.

    provider

  7. investigating

    No material change since the previous update. Service conditions remain stable following the mitigation, and we have not observed any further customer impact. We are actively monitoring the service while implementing targeted fixes to address the underlying root cause.

    provider

  8. resolved

    On August 26, 2026, between 20:40 UTC and 00:51 UTC on August 27, GitHub Billing experienced degraded performance affecting billing budget pages and GitHub Copilot CLI sessions. Affected customers encountered failed budget page loads or failures when starting or continuing CLI sessions. We confirmed this impact for a small number of customers (<1%). This was caused by a concentrated workload that created processing delays in our data storage layer. Automated retries increased the load and prolonged the degradation. We mitigated the incident by rebalancing traffic within our infrastructure. We are improving workload isolation, retry behavior, and detection of concentrated load to reduce the likelihood of recurrence and shorten our time to detect and mitigate similar incidents.

    provider

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Corrections

None so far.

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Questions about DWN-4ee7bf3581

Is GitHub still down?

No, this incident was resolved 2026-08-27 19:44 UTC. For GitHub's live state, see https://down.guide/github.

How long did it last?

20h 7m, from 2026-08-26 23:37 UTC to 2026-08-27 19:44 UTC, by the times GitHub posted.

What caused it?

GitHub hasn't published a root cause. If it does, it shows here.

Where does this come from?

GitHub's official status page, https://www.githubstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.