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Disruption with GHEC Team Sync

Degraded Lasted 2h 6m · started · GitHub's page

Level
confirmed
Worst impact
Degraded
Down Index
19of 100

What to do

  • Check whether your product depends on GitHub. Check your stack

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  • Confirm your retries, queues and scheduled jobs caught up after the 2h 6m it lasted.

    Anything that failed between 2026-08-13 16:21 UTC and 2026-08-13 18:27 UTC may need a replay.
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Updates from GitHub 4

  1. investigating

    We are investigating reports of impacted performance for some GitHub services.

    provider

  2. investigating

    GHEC Team Sync is currently degraded for enterprises with personal accounts, causing delays when syncing teams to IdP groups. We have identified the cause of the delays and are working on a mitigation. We will provide an update on our progress at 20:00 UTC.

    provider

  3. investigating

    We have deployed a mitigation. At this time GHEC Team Sync has recovered for enterprises with personal accounts. Teams syncing to IdP groups have returned to their normal cadence.

    provider

  4. resolved

    On August 13, 2026, from 15:31:21 UTC to 18:27:55 UTC, GitHub Enterprise Cloud team synchronization was degraded for enterprises using personal accounts. Organization teams experienced delays of up to 3 to 13 hours (median 8 hours) when syncing with IdP groups, resulting in delayed access grants or removals for enterprise users across 2.8% of teams. A temporary change introduced to address a previous issue due to increased usage of this feature remained active after it was intended to be removed, causing synchronization delays during periods of high volume. We removed the temporary change and provisioned additional resources to handle the increased volume.

    provider

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Corrections

None so far.

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Questions about DWN-dd9fe97ac4

Is GitHub still down?

No, this incident was resolved 2026-08-13 18:27 UTC. For GitHub's live state, see https://down.guide/github.

How long did it last?

2h 6m, from 2026-08-13 16:21 UTC to 2026-08-13 18:27 UTC, by the times GitHub posted.

What caused it?

GitHub hasn't published a root cause. If it does, it shows here.

Where does this come from?

GitHub's official status page, https://www.githubstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.