# Error loading GitLab.com and customers.gitlab.com

- Provider: [GitLab](https://down.guide/gitlab)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-10-15 09:02 UTC
- id: DWN-2eaae7ea1c
- Official page: https://status.io/pages/incident/5b36dc6502d06804c08349f7/6ad059d62dc48705ab3da0cd

## Root cause
> We are still investigating the root cause.

[Postmortem](https://status.io/pages/incident/5b36dc6502d06804c08349f7/6ad059d62dc48705ab3da0cd)

## Updates from GitLab
### 2026-10-15 09:02 UTC: resolved
October 15, 2026 04:43 UTC 
 Investigating - We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected.
 October 15, 2026 05:10 UTC 
 Investigating - We have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue.
 October 15, 2026 05:27 UTC 
 Investigating - No material updates to report. We are still investigating the root cause.
 October 15, 2026 05:50 UTC 
 Investigating - No material updates to report. We'll share another update when we have more information.
 October 15, 2026 08:35 UTC 
 Monitoring - Mitigations have been applied to customers.gitlab.com, and we are monitoring service availability. Intermittent errors may continue to affect Customers Portal pages and GitLab.com groups that rely on the portal for subscription-related operations. We are continuing to investigate the underlying cause and will provide another update when more information is available. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23240
 October 15, 2026 09:02 UTC 
 Resolved - The issue affecting customers.gitlab.com has been resolved. Customers Portal pages and subscription-related operations have returned to normal. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23240

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