404s on customers.gitlab.com

What to do

• Check whether your product depends on GitLab. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2026-10-21 01:21 UTC and 2026-10-21 01:21 UTC may need a replay.

• Subscribe to GitLab's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gitlab works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from GitLab 1

1. resolvedOct 21, 2026, 1:21 AM UTC

   October 20, 2026 21:56 UTC Investigating - We've investigating 404s on the customers panel. We'll update as we learn more October 20, 2026 22:47 UTC Investigating - We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more. October 20, 2026 23:15 UTC Investigating - We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more. October 20, 2026 23:51 UTC Monitoring - The Customers Portal is loading normally again, and we are no longer observing the intermittent 404 errors affecting sign-in and page loading. A redeployment has completed successfully, and we are monitoring the service for any recurrence before resolving the incident. October 21, 2026 01:21 UTC Resolved - The monitoring period has concluded, and the incident has been confirmed resolved. See the issue for more details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23297

   provider

Corrections

None so far.

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