# 404s on customers.gitlab.com

- Provider: [GitLab](https://down.guide/gitlab)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-10-21 01:21 UTC
- id: DWN-305afb1987
- Official page: https://status.io/pages/incident/5b36dc6502d06804c08349f7/6ad7e38fa8d54c04f58bf921

## Updates from GitLab
### 2026-10-21 01:21 UTC: resolved
October 20, 2026 21:56 UTC 
 Investigating - We've investigating 404s on the customers panel. We'll update as we learn more
 October 20, 2026 22:47 UTC 
 Investigating - We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.
 October 20, 2026 23:15 UTC 
 Investigating - We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.
 October 20, 2026 23:51 UTC 
 Monitoring - The Customers Portal is loading normally again, and we are no longer observing the intermittent 404 errors affecting sign-in and page loading. A redeployment has completed successfully, and we are monitoring the service for any recurrence before resolving the incident.
 October 21, 2026 01:21 UTC 
 Resolved - The monitoring period has concluded, and the incident has been confirmed resolved. See the issue for more details: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23297

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