[ONA Cloud] Conversation view is inaccessible on new environments

What to do

• Check whether your product depends on Gitpod. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 52m it lasted.

  Anything that failed between 2026-04-01 15:56 UTC and 2026-04-01 16:48 UTC may need a replay.

• Subscribe to Gitpod's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gitpod works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Gitpod 5

1. investigatingApr 1, 2026, 3:56 PM UTC

   Ona Cloud customers are seeing `Ask your admin to enable Agents for your organization.` when trying to start new agent conversations on Environments. We are investigating the issue.

   provider

2. identifiedApr 1, 2026, 4:09 PM UTC

   We have identified a possible root cause and are rolling out a fix

   provider

3. identifiedApr 1, 2026, 4:11 PM UTC

   We have identified a possible root cause and are rolling out a fix

   provider

4. monitoringApr 1, 2026, 4:14 PM UTC

   We've rolled out a fix. New and existing environments should have accessible agent conversations again.

   provider

5. resolvedApr 1, 2026, 4:48 PM UTC

   The issue has been resolved.

   provider

Corrections

None so far.

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