# \[ONA Cloud\] Conversation view is inaccessible on new environments

- Provider: [Gitpod](https://down.guide/gitpod)
- Level: confirmed
- Impact: Degraded
- lasted 52m
- started 2026-04-01 15:56 UTC
- id: DWN-469ae7b9d3
- Official page: https://onastatus.com/incidents/01KN4W5E1YA7X7NF8ZQRX3NYMA

## Updates from Gitpod
### 2026-04-01 15:56 UTC: investigating
Ona Cloud customers are seeing \`Ask your admin to enable Agents for your organization.\` when trying to start new agent conversations on Environments. We are investigating the issue.

### 2026-04-01 16:09 UTC: identified
We have identified a possible root cause and are rolling out a fix

### 2026-04-01 16:11 UTC: identified
We have identified a possible root cause and are rolling out a fix

### 2026-04-01 16:14 UTC: monitoring
We've rolled out a fix. New and existing environments should have accessible agent conversations again.

### 2026-04-01 16:48 UTC: resolved
The issue has been resolved.

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