# Gong CRM is currently affected by a service disruption at Salesforce

- Provider: [Gong](https://down.guide/gong)
- Level: confirmed
- Impact: Degraded
- lasted 12h 41m
- started 2026-09-16 09:24 UTC
- id: DWN-0614efad94
- Official page: https://status.gong.io/incidents/01M2MRG3X1HCX1JSJEMCZDEJYN

## Updates from Gong
### 2026-09-16 09:24 UTC: monitoring
We have identified an issue affecting CRM, due to a third-party service provider, Salesforce, degradation. All users with Salesforce CRM integration may experience delayed data updates across Deal Board, Forecast, Enrich, AI fields and Engage. There is no loss of data. We are actively tracking the third-party status and will provide another update in 1 hour.

### 2026-09-16 10:40 UTC: monitoring
We are working to ensure service is fully restored for all customers. Please check back for updates.

### 2026-09-16 11:34 UTC: monitoring
We are currently monitoring system recovery following an update from our third-party service provider (Salesforce), who has begun rolling out a fix. Users with Salesforce CRM integration may still experience delayed data updates across Deal Board, Forecast, and Engage as service normalizes. Please check back for updates.

### 2026-09-16 22:05 UTC: resolved
The issue has been resolved.

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