# Gong Application Sign-in Issues

- Provider: [Gong](https://down.guide/gong)
- Level: confirmed
- Impact: Major outage
- lasted 1h 19m
- started 2026-07-27 08:46 UTC
- id: DWN-5fcd46c684
- Official page: https://status.gong.io/incidents/01KYHC28CHP196XA1NBDFBBKQP

## Updates from Gong
### 2026-07-27 08:46 UTC: investigating
We are currently investigating an issue affecting access to the Gong application.
Impact: Users across all environments may experience sign-in failures or authentication timeouts.
Status: Our engineering team is actively investigating the root cause.
Next Update: We will provide another update as soon as possible.

### 2026-07-27 08:54 UTC: investigating
We are currently investigating an issue affecting access to the Gong application.
Impact: Users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts.
Status: Our engineering team is actively investigating the root cause.
Next Update: We will provide another update as soon as possible.

### 2026-07-27 09:18 UTC: identified
We have identified the issue affecting the Gong app.
A subset of users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts.
We are currently working on a fix.
We will provide another update as soon as more information becomes available

### 2026-07-27 10:05 UTC: resolved
This issue has been resolved.

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