# Gong extension issue

- Provider: [Gong](https://down.guide/gong)
- Level: confirmed
- Impact: Degraded
- lasted 13h 26m
- started 2026-07-14 14:33 UTC
- id: DWN-a442897a09
- Official page: https://status.gong.io/incidents/01KXGGRJKEYY5XGMNRMWWENZC6

## Updates from Gong
### 2026-07-14 14:33 UTC: identified
We are investigating reports of issues with the Gong extension and are working to resolve them for affected users.

### 2026-07-14 16:27 UTC: identified
We have identified the issue affecting the Gong extension (specifically version 1.0.76).
A subset of Salesforce users may experience issues with the extension being unresponsive or failing to load.
We are currently deploying a fix, which we estimate will be available for all users in a few hours. In the meantime, affected users can uninstall and reinstall the extension to resolve the issue immediately.

### 2026-07-15 04:00 UTC: resolved
The issue affecting the Gong extension has been fully resolved.

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