# Summary

- Provider: [Google Workspace](https://down.guide/google-workspace)
- Level: confirmed
- Impact: Degraded
- lasted 6d 8h
- started 2026-01-08 13:00 UTC
- Google Voice
- id: DWN-52017c3965
- Official page: https://www.google.com/appsstatus/dashboard/incidents/THtvkDYkSBrQpo3vh82V

## Updates from Google Workspace
### 2026-01-13 23:10 UTC: service\_information
\*\*Summary\*\*
Google Voice customers may experience MMS messages not being delivered to recipients.
\*\*Description\*\*
We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST.
Our engineering team continues to investigate the issue with a 3rd party vendor.
We will provide an update by Tuesday, 2026-01-13 20:30 PST with current details.
We apologize to all who are affected by the disruption.
\*\*Customer Symptoms\*\*
Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them.
\*\*Workaround\*\*
SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.

### 2026-01-14 04:16 UTC: service\_information
\*\*Summary\*\*
Google Voice customers may experience MMS messages not being delivered to recipients.
\*\*Description\*\*
We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST.
Our engineering team continues to investigate the issue with a 3rd party vendor to mitigate the issue.
We will provide an update by Wednesday, 2026-01-14 10:30 PST with current details.
\*\*Customer Symptoms\*\*
Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them.
\*\*Workaround\*\*
SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.

### 2026-01-14 18:33 UTC: service\_information
\*\*Summary\*\*
Google Voice customers may experience MMS messages not being delivered to recipients.
\*\*Description\*\*
We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST.
Our engineering team continues to investigate the issue with a 3rd party vendor to mitigate the issue.
We will provide an update by Thursday, 2026-01-15 10:30 PST with current details.
\*\*Customer Symptoms\*\*
Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them.
\*\*Workaround\*\*
SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.

### 2026-01-14 21:30 UTC: resolved
The issue with Google Voice has been resolved for all affected users as of Wednesday, 2026-01-14 13:00 PST.
We thank you for your patience while we worked on resolving the issue.

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