# Summary:

- Provider: [Google Workspace](https://down.guide/google-workspace)
- Level: confirmed
- Impact: Degraded
- lasted 2d 9h
- started 2025-11-14 18:05 UTC
- Google Workspace Support
- id: DWN-c900e60830
- Official page: https://www.google.com/appsstatus/dashboard/incidents/EzZso1djQQfwqEmiJuDi

## Updates from Google Workspace
### 2025-11-17 02:29 UTC: service\_information
\*\*Summary:\*\*
A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support.
\*\*Description:\*\*
We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST.
Our engineering team continues to investigate the issue.
We will provide an update by Sunday, 2025-11-16 20:30 PST with current details.
We apologize to all who are affected by the disruption.
\*\*Symptoms:\*\*
A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message.
\*\*Workaround:\*\*
None at this time.

### 2025-11-17 04:11 UTC: resolved
\*\*Summary:\*\*
A subset of customers might have experienced UI issue while uploading the files to Google Support via Chat.
\*\*Description:\*\*
The issue with Google Cloud Support has been resolved for all affected users as of Sunday, 2025-11-16 19:10 PST.
The issue was due to a recent code change. Our engineers have mitigated the issue by rolling back the system to a previous version.
We thank you for your patience while we worked on resolving the issue.
\*\*Symptoms:\*\*
A subset of customers using Chat to Google Support might have encountered a UI issue where uploaded files appeared as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files were successfully uploaded and accessible by clicking on the blank message.
\*\*Workaround:\*\*
Not applicable as the issue has been resolved.
None at this time.

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