# Title: - Provider: [Google Workspace](https://down.guide/google-workspace) - Level: confirmed - Impact: Partial outage - lasted 4h 45m - started 2025-11-12 17:00 UTC - Google Docs, Google Forms, Google Sheets +1 - id: DWN-eb4c93df7b - Official page: https://www.google.com/appsstatus/dashboard/incidents/viWmkGEagnWrqYfb7VpS ## Updates from Google Workspace ### 2025-11-12 18:44 UTC: service\_information \*\*Title:\*\* We are investigating access issues with multiple workspace products. \*\*Description:\*\* We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details. We apologize to all who are affected by the disruption. \*\*Symptoms:\*\* Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. \*\*Workaround:\*\* None at this time. ### 2025-11-12 19:05 UTC: service\_information \*\*Title:\*\* We are investigating access issues with multiple workspace products. \*\*Description:\*\* We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:45 PST with current details. We apologize to all who are affected by the disruption. \*\*Symptoms:\*\* Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. \*\*Workaround:\*\* None at this time. ### 2025-11-12 19:46 UTC: service\_information \*\*Title:\*\* We are investigating access issues with multiple workspace products. \*\*Description:\*\* We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 12:10 PST with current details. We apologize to all who are affected by the disruption. \*\*Symptoms:\*\* Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. \*\*Workaround:\*\* None at this time. ### 2025-11-12 20:08 UTC: service\_disruption \*\*Title:\*\* We are investigating access issues with multiple workspace products. \*\*Description:\*\* We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 12:40 PST with current details. We apologize to all who are affected by the disruption. \*\*Symptoms:\*\* Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. \*\*Workaround:\*\* None at this time. ### 2025-11-12 20:57 UTC: service\_disruption \*\*Title:\*\* We are investigating access issues with multiple workspace products. \*\*Description:\*\* We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Slides, Google Forms beginning at Wednesday, 2025-11-12 09:00 PST. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 13:15 PST with current details. \*\*Symptoms:\*\* Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. \*\*Workaround:\*\* None at this time. ### 2025-11-12 21:18 UTC: service\_disruption \*\*Title:\*\* We are investigating access issues with multiple workspace products. \*\*Description:\*\* We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Forms, Google Slides beginning at Wednesday, 2025-11-12 09:00 PST. Our engineering team is actively investigating the issue. We will provide an update by Wednesday, 2025-11-12 14:15 PST with current details. \*\*Symptoms:\*\* Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. \*\*Workaround:\*\* Impacted customers may try and reboot their routers as a potential workaround. Customers may also try to access via a mobile device.. ### 2025-11-12 22:24 UTC: service\_disruption \*\*Title\*\* We are mitigating the access issues with multiple workspace products. \*\*Description\*\* Our engineering team has identified the root cause. We are seeing a decrease in user impact and are currently working to resolve the issue. We will provide an update by Wednesday, 2025-11-12 15:30 PST with current details. \*\*Customer Symptoms\*\* Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. \*\*Workaround\*\* Affected customers may try accessing via a mobile device. ### 2025-11-12 23:32 UTC: service\_disruption \*\*Title\*\* We are mitigating the access issues with multiple workspace products. \*\*Description\*\* Our engineering team has identified the root cause. We are continuing to see a decrease in user impact and are currently working to resolve the issue. We will provide an update by Wednesday, 2025-11-12 16:30 PST with current details. \*\*Customer Symptoms\*\* Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. \*\*Workaround\*\* Affected customers may try accessing via a mobile device. ### 2025-11-13 01:23 UTC: resolved \*\*Title\*\* Access issues with Workspace products are now mitigated. \*\*Description\*\* The issue with Google Sheets, Google Docs, Google Slides, and Google Forms has been resolved for all affected users as of Wednesday, 2025-11-12 13:45 PST. The root cause was associated with a third party and external to Google infrastructure. We thank you for your patience while we worked on resolving the issue. \*\*Customer Symptoms\*\* A small number of customers may have encountered SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Sheets, Google Docs, Google Slides, and Google Forms. \*\*Workaround\*\* Not applicable. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).