- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Contact Center
- Down Index
- 30of 100
What to do
Check whether you use GoTo Contact Center. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 23m it lasted.
Anything that failed between 2026-02-27 15:52 UTC and 2026-02-27 19:15 UTC may need a replay.Subscribe to GoTo's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=gotomeeting works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from GoTo 5
- investigating
We are actively investigating reports that some Contact Center – Call Queue customers may be experiencing issues with queue calls not being distributed to Contact Center agents. Our engineers are working to identify the issue and will provide another update shortly.
provider
- investigating
We are continuing to investigate the reports of call queue distribution issues. Our engineers are still fully engaged to identify the source of issue and will provide another update shortly.
provider
- identified
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
provider
- monitoring
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
provider
- resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-241c697d73
Is GoTo still down?
No, this incident was resolved 2026-02-27 19:15 UTC. For GoTo's live state, see https://down.guide/gotomeeting.
How long did it last?
3h 23m, from 2026-02-27 15:52 UTC to 2026-02-27 19:15 UTC, by the times GoTo posted.
What was affected?
GoTo named Contact Center.
What caused it?
GoTo hasn't published a root cause. If it does, it shows here.
Where does this come from?
GoTo's official status page, https://status.goto.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.