# GoTo Contact Center – Call queue distribution issues

- Provider: [GoTo](https://down.guide/gotomeeting)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 23m
- started 2026-02-27 15:52 UTC
- Contact Center
- id: DWN-241c697d73
- Official page: https://stspg.io/vrpmhw717x89

## Updates from GoTo
### 2026-02-27 15:52 UTC: investigating
We are actively investigating reports that some Contact Center – Call Queue customers may be experiencing issues with queue calls not being distributed to Contact Center agents.
Our engineers are working to identify the issue and will provide another update shortly.

### 2026-02-27 17:20 UTC: investigating
We are continuing to investigate the reports of call queue distribution issues. 
Our engineers are still fully engaged to identify the source of issue and will provide another update shortly.

### 2026-02-27 18:00 UTC: identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.

### 2026-02-27 18:42 UTC: monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.

### 2026-02-27 19:15 UTC: resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).