GoTo Connect - Softphone call issues

What to do

• Check whether you use GoTo VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 46m it lasted.

  Anything that failed between 2025-12-18 19:29 UTC and 2025-12-18 20:15 UTC may need a replay.

• Subscribe to GoTo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gotomeeting works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from GoTo 5

1. investigatingDec 18, 2025, 7:29 PM UTC

   We are actively investigating reports that some GoTo Connect customers may be experiencing call issues when using the GoTo Connect softphone. Our engineers are working to identify the issue and will provide another update shortly.

   provider

2. identifiedDec 18, 2025, 7:33 PM UTC

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

   provider

3. identifiedDec 18, 2025, 7:41 PM UTC

   Users experiencing this issue should reload their GoTo Connect softphone, to benefit from a change preformed by our engineering teams. We will provide another update shortly.

   provider

4. monitoringDec 18, 2025, 7:42 PM UTC

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

   provider

5. resolvedDec 18, 2025, 8:15 PM UTC

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

   provider

Corrections

None so far.

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