- Level
- confirmed
- Worst impact
- Partial outage
- Components
- VoIP Calls - GoTo Connect Web
- Down Index
- 32of 100
What to do
Check whether you use GoTo VoIP Calls - GoTo Connect Web. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6h 37m it lasted.
Anything that failed between 2026-07-02 11:49 UTC and 2026-07-02 18:27 UTC may need a replay.Subscribe to GoTo's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=gotomeeting works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from GoTo 8
- investigating
We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls. Our engineers are working to identify the issue and will provide another update shortly.
provider
- identified
Our engineers have identified the issue and are now actively working toward a resolution. We will provide another update shortly.
provider
- identified
Our engineers continue to investigate the issue and are actively working to determine the best path toward resolution. We will provide another update shortly.
provider
- identified
Our engineers are currently working on a plan to mitigate the issues and continue working toward resolution. We will provide another update shortly.
provider
- identified
Our engineers are continuing to implement a fix for the issue. We will provide another update shortly.
provider
- identified
Our engineers are continuing to investigate several underlying causes that result in the known issue. This includes identifying and following patterns, as well as understanding the full customer impact is. At this time, the investigation is ongoing. We will provide additional updates shortly.
provider
- monitoring
Our engineers have implemented a fix that has addressed the inbound/outbound call issues that were reported, and we are now monitoring for continued stability. We will provide a final update shortly.
provider
- resolved
Our engineers are now seeing that all services are functional. We will conduct an internal review of this issue and will make appropriate improvements to ensure that this issue does not reoccur.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-3ea8e10029
Is GoTo still down?
No, this incident was resolved 2026-07-02 18:27 UTC. For GoTo's live state, see https://down.guide/gotomeeting.
How long did it last?
6h 37m, from 2026-07-02 11:49 UTC to 2026-07-02 18:27 UTC, by the times GoTo posted.
What was affected?
GoTo named VoIP Calls - GoTo Connect Web.
What caused it?
GoTo hasn't published a root cause. If it does, it shows here.
Where does this come from?
GoTo's official status page, https://status.goto.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.