GoTo Connect - Issue with incoming calls

What to do

• Check whether you use GoTo PSTN Calls - Inbound. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 32m it lasted.

  Anything that failed between 2026-09-23 12:53 UTC and 2026-09-23 16:26 UTC may need a replay.

• Subscribe to GoTo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gotomeeting works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from GoTo 4

1. investigatingSep 23, 2026, 12:53 PM UTC

   We are actively investigating reports that some GoTo Connect customers may be experiencing receiving inbound calls. Outbound calls and internal extensions calls are not affected. Our engineers are working with our PSTN peers to identify the issue and will provide another update shortly.

   provider

2. identifiedSep 23, 2026, 1:31 PM UTC

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

   provider

3. monitoringSep 23, 2026, 1:43 PM UTC

   Our engineers have corrected the issue and we are monitoring the successful establishment of incoming calls. We will continue monitoring the situation and provide a final update shortly.

   provider

4. resolvedSep 23, 2026, 4:26 PM UTC

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

   provider

Corrections

None so far.

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