GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training , GoToMyPC, & GoTo Resolve - Issues in Accessing Application.

What to do

• Check whether you use GoTo GoTo Meeting, Devices, GoTo Webinar, Helpdesk and 9 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 13h 54m it lasted.

  Anything that failed between 2025-10-20 08:16 UTC and 2025-10-20 22:10 UTC may need a replay.

• Subscribe to GoTo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gotomeeting works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from GoTo 9

1. investigatingOct 20, 2025, 8:16 AM UTC

   We are actively investigating reports that GoTo Meeting, GoTo Webinar, GoTo Training , GoToMyPC (Web Experience), & GoTo Resolve customers may be experiencing issues while accessing the application. Our engineers are working to resolve the issue and will provide another update shortly.another update shortly.

   provider

2. identifiedOct 20, 2025, 8:34 AM UTC

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

   provider

3. monitoringOct 20, 2025, 9:37 AM UTC

   We are continuing to closely monitor the outage at our third-party cloud service provider, which has impacted the functionality of our products. Our call center is also affected, and as a result, customers may experience difficulties reaching our support team. Our engineers are actively implementing necessary fixes and working to restore our services as quickly as possible. We will provide another update shortly

   provider

4. monitoringOct 20, 2025, 10:29 AM UTC

   All of the affected GoTo products have recovered and normal operation is expected. Due to the extent of the incident in our third-party cloud provider, there might be some isolated latency in asynchronous tasks, but these are expected to catch up shortly. Our engineering teams remain engaged in close monitoring to ensure long term stability.

   provider

5. monitoringOct 20, 2025, 2:59 PM UTC

   We are continuing to monitor the behavior of all the GoTo products. At this time, AWS reported a new period of instability, which might have some temporary side-effects in functionalities of GoTo products as the situation progresses. This incident also affects the ability for our customer care team to respond to phone calls. You may subscribe to updates in this status page to receive notifications.

   provider

6. monitoringOct 20, 2025, 5:29 PM UTC

   We are continuing to monitor the behavior of all GoTo products. AWS is currently experiencing ongoing instability which may cause temporary side-effects in functionalities of GoTo products as the situation progresses. At this moment, our Customer Support phone system is currently down as a result of this outage. Customers can use support.goto.com for self-service and AI assistant, but will not be able to dial in to reach our Support team.

   provider

7. monitoringOct 20, 2025, 6:19 PM UTC

   We are continuing to monitor the behavior of all GoTo products. AWS is currently experiencing ongoing instability which may cause temporary side-effects in functionalities of GoTo products as the situation progresses. We are seeing signs of recovery and stability and will continue to monitor. Our Customer Support phone system is gradually coming back online following this outage. Customers can continue to use support.goto.com for self-service and AI assistant.

   provider

8. monitoringOct 20, 2025, 8:27 PM UTC

   We are continuing to monitor the behavior of all GoTo products and expect to be fully operational soon. Services are stabilizing and we are seeing positive progress across our platform.

   provider

9. resolvedOct 20, 2025, 10:10 PM UTC

   All GoTo products are now fully operational. We have confirmed that services have returned to normal performance levels. We appreciate your patience during this incident. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

   provider

Corrections

None so far.

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