# LogMeIn Resolve, GoToMyPC and Pro/Central - Issues with the application - Provider: [GoTo](https://down.guide/gotomeeting) - Level: confirmed - Impact: Partial outage - lasted 5h 27m - started 2025-10-29 16:16 UTC - Pro/Central, Miradore, MDM +2 - id: DWN-65f57692a7 - Official page: https://stspg.io/f654z9q1d02p ## Updates from GoTo ### 2025-10-29 16:16 UTC: investigating We are actively investigating reports that some LogMeIn Resolve customers may be experiencing issues accessing the application. Our engineers are working to identify the issue and will provide another update shortly. ### 2025-10-29 16:31 UTC: identified Our engineers have identified the issue coming from an upstream cloud provider and are now actively working towards a resolution. We will provide another update shortly. ### 2025-10-29 17:01 UTC: identified We are currently seeing impacts on the following features across the LogMeIn portfolio: - Resolve ZeroTrust features - Access to Pro/Central - GoToMyPC Web Access We will provide another update shortly as our engineering teams are working on mitigation actions. ### 2025-10-29 17:05 UTC: identified For Pro/Central, the following actions can be taken as a workaround to access Remote Control. - Click on Computer Properties \> At "Status" field Click Connect to this Computer link - Click on Computer Properties \> Select "Desktop Shortcut" tab \> Follow the instructions in the "Create your shortcut" section - Start Remote Control via LogMeIn Client ### 2025-10-29 17:20 UTC: identified Our engineers have identified that join.me is also affected by this issue. ### 2025-10-29 17:37 UTC: identified Our engineers continue to monitor the situation and explore potential workarounds for this issue. ### 2025-10-29 17:49 UTC: identified We are continuing to monitor the behavior of all LogMeIn products. Microsoft Azure is currently experiencing an incident which is at the source of these issues. We will be updating this status page in the next 30 minutes or earlier if the situation progresses. ### 2025-10-29 18:07 UTC: monitoring Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly. ### 2025-10-29 18:13 UTC: identified Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly. ### 2025-10-29 18:19 UTC: identified Our engineers have implemented workarounds for some LogMeIn Resolve and were able to restore the Login, Helpdesk and Reporting functions. ### 2025-10-29 18:33 UTC: identified We are continuing to monitor the situation with the Azure incident and applying workarounds where possible. ### 2025-10-29 19:54 UTC: identified Our engineers are still monitoring for any improvements the product availability in the light of mitigation actions performed by Microsoft Azure. We will provide another update in 1 hour or earlier if the situation improves. ### 2025-10-29 21:18 UTC: monitoring Our engineers have confirmed that all services are functional. We will continue monitoring the situation and provide a final update shortly. ### 2025-10-29 21:44 UTC: resolved We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize the impact on future recurrence. From the builder: does your app depend on GoTo? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=gotomeeting) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention GoTo. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-65f57692a7), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.