GoTo Connect - Call Recording and Transcript

What to do

• Check whether you use GoTo GoTo Connect API. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 7h 29m it lasted.

  Anything that failed between 2026-05-07 18:31 UTC and 2026-05-08 02:01 UTC may need a replay.

• Subscribe to GoTo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gotomeeting works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from GoTo 3

1. identifiedMay 7, 2026, 6:31 PM UTC

   Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution. We will provide another update shortly.

   provider

2. monitoringMay 8, 2026, 1:54 AM UTC

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

   provider

3. resolvedMay 8, 2026, 2:01 AM UTC

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

   provider

Corrections

None so far.

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