# GoTo Connect - Call Recording and Transcript

- Provider: [GoTo](https://down.guide/gotomeeting)
- Level: confirmed
- Impact: Partial outage
- lasted 7h 29m
- started 2026-05-07 18:31 UTC
- GoTo Connect API
- id: DWN-6603eee0cd
- Official page: https://stspg.io/q9yknppncflj

## Updates from GoTo
### 2026-05-07 18:31 UTC: identified
Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution.
We will provide another update shortly.

### 2026-05-08 01:54 UTC: monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.

### 2026-05-08 02:01 UTC: resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

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