# LogMeIn Rescue and G2ARS v5 - new session fails

- Provider: [GoTo](https://down.guide/gotomeeting)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 44m
- started 2026-10-28 18:38 UTC
- Rescue
- id: DWN-6b5907ecca
- Official page: https://stspg.io/xhfw6phltd0l

## Updates from GoTo
### 2026-10-28 18:38 UTC: investigating
We are actively investigating reports that some LogMeIn Rescue and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed.
Our engineers are working to identify the issue and will provide another update shortly.

### 2026-10-28 18:59 UTC: identified
Our engineers have identified the issue and are now actively working towards a resolution.
In the meantime, customers can retry their action as a workaround.
We will provide another update once new information is available.

### 2026-10-28 19:58 UTC: identified
Our engineers are still actively working towards a resolution with our solution provider.
We will provide another update shortly.

### 2026-10-28 20:19 UTC: monitoring
Our engineers have corrected the issue and we are seeing signs of improvement.
We will continue monitoring the situation closely and provide a final update.

### 2026-10-28 21:22 UTC: resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

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