# Emails not being delivered to customers

- Provider: [GoTo](https://down.guide/gotomeeting)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 1m
- started 2026-09-04 12:31 UTC
- GoTo Meeting, Rescue, Pro/Central +6
- id: DWN-8bf97c94af
- Official page: https://stspg.io/n7g499hjd5j4

## Updates from GoTo
### 2026-09-04 12:31 UTC: investigating
We are actively investigating reports that some customers may be experiencing issues in receiving emails from GoTo, notably including 2FA confirmations for Resolve, Rescue and GoToMyPC. 
Our engineers are working to identify the issue and will provide another update shortly.

### 2026-09-04 12:47 UTC: identified
Our engineers have identified the email delivery rate is improving and are continuously working towards a resolution with our mail delivery partner.
We will provide another update shortly.

### 2026-09-04 12:59 UTC: monitoring
Our partner has corrected the issue and we are seeing sustained stability in email services. 
We will continue monitoring the situation and provide a final update shortly.

### 2026-09-04 13:31 UTC: resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

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