- Level
- confirmed
- Worst impact
- Partial outage
- Components
- GoTo Webinar, GoTo Assist Remote support v4
- Down Index
- 33of 100
What to do
Check whether you use GoTo GoTo Webinar, GoTo Assist Remote support v4. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 9h 23m it lasted.
Anything that failed between 2025-10-08 08:09 UTC and 2025-10-08 17:32 UTC may need a replay.Subscribe to GoTo's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=gotomeeting works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from GoTo 6
- identified
We continue to investigate reports from some GoTo Assist Remote Support customers regarding intermittent slowness, occasional empty unattended device lists on the web and issues with session recordings created in the past 48 hours. Our engineering team continues to work towards mitigation, and we will provide another update as soon as it becomes available.
provider
- identified
We are continuing to investigate this issue. At this time, some GoTo Webinar customers may be experiencing audio quality issues during their sessions. Our engineering team is actively working to identify the cause and implement a solution. We will provide another update as soon as more information becomes available.
provider
- identified
We are continuing to investigate this issue. At this time, some GoTo Webinar customers may be experiencing audio issues. Our engineers are working to identify the issue and will provide another update shortly.
provider
- identified
Our engineers have corrected the audio quality issues for GoTo Webinar and continue to investigate issues with G2ARS. We will continue to monitor the situation and will provide another update shortly.
provider
- monitoring
A fix for missing recordings in GoTo Assist has been deployed and are monitoring for its stability.
provider
- resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-9ca000afa2
Is GoTo still down?
No, this incident was resolved 2025-10-08 17:32 UTC. For GoTo's live state, see https://down.guide/gotomeeting.
How long did it last?
9h 23m, from 2025-10-08 08:09 UTC to 2025-10-08 17:32 UTC, by the times GoTo posted.
What was affected?
GoTo named GoTo Webinar, GoTo Assist Remote support v4.
What caused it?
GoTo hasn't published a root cause. If it does, it shows here.
Where does this come from?
GoTo's official status page, https://status.goto.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.