GoTo App/Web - inbound/outbound call failure

What to do

• Check whether you use GoTo VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 16m it lasted.

  Anything that failed between 2025-07-31 14:54 UTC and 2025-07-31 15:10 UTC may need a replay.

• Subscribe to GoTo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gotomeeting works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from GoTo 4

1. investigatingJul 31, 2025, 2:54 PM UTC

   We are aware of reports where a subset of GoTo Connect users have been unable to place/receive calls on GoTo App and GoTo Web. Our engineers are investigating the issue, and we will provide an update as more details become available. Our engineers are working to identify the issue and will provide another update shortly.

   provider

2. identifiedJul 31, 2025, 3:00 PM UTC

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

   provider

3. monitoringJul 31, 2025, 3:03 PM UTC

   Our engineers have corrected the issue and we are receiving reports that calling is working as expected. We will continue monitoring the situation and provide a final update shortly.

   provider

4. resolvedJul 31, 2025, 3:10 PM UTC

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

   provider

Corrections

None so far.

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