GoTo Connect - missing call event notifications

What to do

• Check whether you use GoTo GoTo Connect API. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h it lasted.

  Anything that failed between 2025-09-25 18:25 UTC and 2025-09-25 20:25 UTC may need a replay.

• Subscribe to GoTo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gotomeeting works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from GoTo 3

1. identifiedSep 25, 2025, 6:25 PM UTC

   Our engineers have identified an issue where Call Event Reports API may have stopped receiving notification for queue calls in their channel since September 16. The underlying cause has been identified, and they are actively working toward resolution We will provide another update shortly.

   provider

2. monitoringSep 25, 2025, 8:13 PM UTC

   Our engineers have implemented a fix and are seeing a correction in notification traffic. Our engineers are now monitoring for stability. We will continue monitoring the situation and provide a final update shortly.

   provider

3. resolvedSep 25, 2025, 8:25 PM UTC

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

   provider

Corrections

None so far.

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