# GoTo Connect - missing call event notifications

- Provider: [GoTo](https://down.guide/gotomeeting)
- Level: confirmed
- Impact: Partial outage
- lasted 2h
- started 2025-09-25 18:25 UTC
- GoTo Connect API
- id: DWN-ae91ed7a8e
- Official page: https://stspg.io/h9pt4d1j535p

## Updates from GoTo
### 2025-09-25 18:25 UTC: identified
Our engineers have identified an issue where Call Event Reports API may have stopped receiving notification for queue calls in their channel since September 16. The underlying cause has been identified, and they are actively working toward resolution
We will provide another update shortly.

### 2025-09-25 20:13 UTC: monitoring
Our engineers have implemented a fix and are seeing a correction in notification traffic. Our engineers are now monitoring for stability.
We will continue monitoring the situation and provide a final update shortly.

### 2025-09-25 20:25 UTC: resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

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