# GoTo Connect - inbound/outbound call failure in livephx

- Provider: [GoTo](https://down.guide/gotomeeting)
- Level: confirmed
- Impact: Partial outage
- lasted 37m
- started 2026-01-18 18:04 UTC
- VoIP Calls - Deskphones, VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile +2
- id: DWN-b4dd2513f4
- Official page: https://stspg.io/7rwrcrbjc5yg

## Updates from GoTo
### 2026-01-18 18:04 UTC: investigating
We are aware that a subset of customers may be experiencing inbound/outbound call failure, as well as calls competing with no audio. Our engineers are investigating this, and we will provide further updates as more information becomes available
Our engineers are working to identify the issue and will provide another update shortly.

### 2026-01-18 18:12 UTC: identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.

### 2026-01-18 18:26 UTC: monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.

### 2026-01-18 18:41 UTC: resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

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