Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates

What to do

• Check whether you use GoTo Rescue, Pro/Central. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 27m it lasted.

  Anything that failed between 2026-09-09 15:46 UTC and 2026-09-09 16:14 UTC may need a replay.

• Subscribe to GoTo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gotomeeting works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from GoTo 4

1. investigatingSep 9, 2026, 3:46 PM UTC

   We are actively investigating reports that some DOIS - Run, Pro, Central, and LogMeIn Rescue customers may be experiencing slow or failed session launches for remote support, as well as new host installation for Pro and Central. Our engineers are working to identify the issue and will provide another update shortly.

   provider

2. identifiedSep 9, 2026, 3:50 PM UTC

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

   provider

3. monitoringSep 9, 2026, 3:56 PM UTC

   Our engineers have corrected the issue and we are monitoring improvements with the affected product features. We will continue monitoring the situation and provide a final update shortly.

   provider

4. resolvedSep 9, 2026, 4:14 PM UTC

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

   provider

Corrections

None so far.

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