- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Customer Engagement
- Down Index
- 33of 100
What to do
Check whether you use GoTo Customer Engagement. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 9d 21h it lasted.
Anything that failed between 2026-08-04 18:11 UTC and 2026-08-14 16:09 UTC may need a replay.Subscribe to GoTo's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=gotomeeting works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from GoTo 5
- identified
Our team is working on an issue regarding WhatsApp campaigns. Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers. - Customers cannot send campaigns or initiate outbound conversations - Customers cannot onboard new WhatsApp numbers SMS campaigns are unaffected by this and remain functional. We are working with Meta to resolve this situation and will post an update as soon as possible.
provider
- identified
We are still fully engaged in the incident's resolution and are escalating the matter with Meta on all means available. We will post another update as soon as the situation progresses.
provider
- identified
Our engineers have made progress on the escalation with Meta and we are working to re-enable the Whatsapp 1-to-1 template features for all affected customers. WhatsApp campaigns are being addressed separately and remain unavailable for now. We will update this page as soon as we have a restoration estimate for this feature.
provider
- monitoring
Following the re-enablement of 1-to-1 templates yesterday, our engineers have re-enabled WhatAapp campaigns for all affected customers. A reload of the GoTo App will be necessary to access this feature again.
provider
- resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
provider
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Corrections
None so far.
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Questions about DWN-cb4219f0d4
Is GoTo still down?
No, this incident was resolved 2026-08-14 16:09 UTC. For GoTo's live state, see https://down.guide/gotomeeting.
How long did it last?
9d 21h, from 2026-08-04 18:11 UTC to 2026-08-14 16:09 UTC, by the times GoTo posted.
What was affected?
GoTo named Customer Engagement.
What caused it?
GoTo hasn't published a root cause. If it does, it shows here.
Where does this come from?
GoTo's official status page, https://status.goto.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.