Email delivery issues

What to do

• Check whether you use GoTo Pro/Central, Administration Portal. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 22m it lasted.

  Anything that failed between 2026-01-21 19:47 UTC and 2026-01-21 20:09 UTC may need a replay.

• Subscribe to GoTo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gotomeeting works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from GoTo 4

1. identifiedJan 21, 2026, 7:47 PM UTC

   Our engineers have identified an issue impacting the delivery of emails and are now actively working towards a resolution. This notably impacts emails sent from GoTo Admin (such as new user welcome emails), MFA emails from GoTo Assist, Pro and Central and password reset emails. We will provide another update shortly.

   provider

2. identifiedJan 21, 2026, 8:01 PM UTC

   Specifically for GoTO Assist Service Desk, this impacts all email-based processes, including incident creation/update notifications, "email me" reports, and customer invitations. We will provide another update shortly.

   provider

3. monitoringJan 21, 2026, 8:03 PM UTC

   Our engineers are confirming that all services are restored and emails are being delivered. There may be a small delay while the system processes the backlog of accumulated emails. We will continue monitoring the situation and will provide a final update shortly.

   provider

4. resolvedJan 21, 2026, 8:09 PM UTC

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

   provider

Corrections

None so far.

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