Contact Center – Call Queues and Contact Center – Issues logging into queues

What to do

• Check whether you use GoTo Contact Center. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 20m it lasted.

  Anything that failed between 2025-09-18 17:59 UTC and 2025-09-18 18:18 UTC may need a replay.

• Subscribe to GoTo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gotomeeting works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from GoTo 4

1. investigatingSep 18, 2025, 5:59 PM UTC

   We are actively investigating reports that some Contact Center – Call Queues and Contact Center – Supervisor customers may be experiencing issues to login and out of the call queues. Our engineers are working to identify the issue and will provide another update shortly.

   provider

2. identifiedSep 18, 2025, 6:01 PM UTC

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

   provider

3. monitoringSep 18, 2025, 6:03 PM UTC

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

   provider

4. resolvedSep 18, 2025, 6:18 PM UTC

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

   provider

Corrections

None so far.

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